Privacy Policy

Mrid Cera ("we", "us", "our") operates this store. This policy explains what personal information we collect, why we collect it, who we share it with, and the rights you have over it. It applies to this website and to any purchase, enquiry or communication made through it.

By using this website you confirm you have read and understood this policy.

Information we collect

Contact and order details — your name, email address, phone number, billing address and shipping address, provided when you place an order, create an account, or send us an enquiry.
Payment information — processed directly by our payment providers. We do not see or store your full card number, CVV or bank credentials.
Order and transaction history — what you have viewed, added to cart, purchased, returned or cancelled.
Communications — the content of emails, enquiry forms and support messages you send us.
Technical information — your IP address, device type, browser, and how you navigate the site, collected automatically through cookies and similar technologies.

Why we use it

To process and fulfil your order, arrange shipping, and handle returns or refunds.
To send you order confirmations, dispatch notifications and tracking links.
To respond to your enquiries and provide customer support.
To send marketing emails, only where you have opted in. You can unsubscribe at any time using the link in any marketing email.
To detect and prevent fraud and secure the site.
To understand how the site is used so we can improve it.
To meet our legal, tax and accounting obligations.

Who we share it with

We do not sell your personal information. We share it only with service providers who need it to do their job for us, and only to the extent required:

Shopify — hosts this store and processes orders on our behalf.
Payment gateways — to authorise and settle your payment securely.
Courier and logistics partners — your name, address and phone number, so your parcel can be delivered.
Email and analytics providers — to send transactional and, where opted in, marketing email, and to measure site usage.
Our accountants and legal advisers, and government authorities where we are legally required to disclose information.

Some of these providers operate outside India. Where information is transferred abroad, we take reasonable steps to ensure it remains protected to a comparable standard.

Cookies

This site uses cookies to keep your cart working, remember your preferences, keep your session secure, and measure how the site is used. You can block or delete cookies through your browser settings, but parts of the site — including checkout — may stop working correctly if you do.

How long we keep it

Order and transaction records are retained for as long as required under Indian tax and accounting law. Marketing contact details are retained until you unsubscribe. Enquiry correspondence is retained for up to three years. Information no longer needed is deleted or anonymised.

Security

We use industry-standard safeguards, including encrypted connections and access controls, to protect your information. No system is perfectly secure, and we cannot guarantee absolute security of information transmitted over the internet. Please avoid sending sensitive information such as card details by email.

Your rights

Depending on where you live, you may have the right to:

Request a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask us to delete your information, where we are not required to keep it.
Withdraw consent for marketing at any time.
Object to or restrict certain processing, and request portability of your data.

To exercise any of these rights, email mridcera@gmail.com. We may need to verify your identity first. We will respond within 30 days.

Children

This site is not intended for children. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

Third-party links

Our site may link to other websites, including social media. We are not responsible for their privacy practices. Please read their policies before sharing information with them.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The current version is always published on this page. Material changes will be notified where required.