Returns & Refunds

Every Mrid Cera piece is thrown and glazed by hand in Jaipur. We check each one before it is packed. If something still arrives damaged or faulty, we will put it right.

What we accept returns for

We accept returns and issue replacements or refunds in the following cases:

Damage in transit. The piece arrived chipped, cracked or broken.
Manufacturing defect. A structural fault such as a firing crack, a glaze defect that affects use, or a piece that does not sit flat.
Wrong item. You received something other than what you ordered.

What we do not accept returns for

Because our work is handmade, the following are characteristics of the process and not defects:

Variation in glaze tone, depth or surface between pieces of the same design.
Small differences in size, weight or profile between pieces.
Minor surface marks left by the potter's hand, the kiln shelf or the glazing process.
Change of mind, incorrect size selection, or a piece not matching an expectation of uniformity.

We photograph our products honestly and describe variation clearly on every listing so you know what to expect before you order.

How to raise a return

Email mridcera@gmail.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the piece and the outer packaging.
We will respond within 2 business days with a resolution.

Please keep the original packaging until the return is settled. If we ask you to send the piece back, we arrange and pay for the pickup.

Replacement or refund

Where a claim is accepted, you may choose either a replacement piece or a full refund including the original shipping charge. You are never asked to pay return shipping on a damaged or defective item.

Refunds are issued to the original payment method. Once approved, the refund is processed within 5 business days. Your bank or card issuer may take a further 5 to 10 business days to show the credit on your statement.

Cancellations

Orders can be cancelled in full for any reason before they are dispatched. Email us as soon as possible and we will cancel and refund without deduction. Once an order has been handed to the courier it can no longer be cancelled, but the returns terms above still apply.

Trade and hospitality orders

Wholesale and hospitality orders are governed by the terms agreed at sign-off. Damage in transit on trade orders must be photographed and reported within 48 hours of delivery and is replaced at our cost.